About us

We provide person-centred day care and supported living services for adults aged 18 and over with learning disabilities, supporting people to live independently, confidently, and in a way that feels right for them.

Ethicare was established in 2014 by experienced professionals who are deeply passionate about care. Their commitment comes not only from years of working in the sector, but also from personal experiences that have shaped their understanding of how important the right support can be.

In 2026, Ibin Paul and Neethu Mathew Siby joined the organisation as directors, bringing fresh energy and valuable experience from the health sector. Our previous directors continue to be an important part of Ethicare, now working as Operational Manager, Sherriene Wilkinson, and Registered Manager, Brenda Lines. Together, they provide strong, compassionate leadership and continuity for the service.

Our team is at the heart of everything we do. The dedication, kindness, and professionalism of our staff have made a real difference to many people’s lives, and we are proud to see our service continuing to grow. We know there is a real need for high-quality, person-centred care, and we are committed to meeting that need every day.

As you would expect, we are a fully regulated service. We are registered with the Care Quality Commission (CQC). In our most recent inspection, our supported living service was rated Good overall, with an Outstanding rating in Caring-something we are especially proud of, as it reflects the compassion and dedication of our team.

We follow the ‘Essential Standards of Quality and Safety’ set out in the Health and Social Care Act 2008 and related regulations, and we are regularly inspected by the CQC and the Local Authority. This helps ensure that we continue to provide safe, high-quality care that people can trust.

At Ethicare, we do not just provide support; we build relationships, promote independence, and help people feel valued, respected, and truly at home.

Families

If you are looking to access our services for a loved one, this can be purchased individually, or through a Care Co-ordinator referral. We are a commissioned service on the DCC framework for both Supported Living and Day Services.

Ethicare Durham

Our Mission

Ethicare is committed to placing people at the heart of everything we do, supporting everyone to live a fulfilling and meaningful life. We promote independence, choice, and control, ensuring every person feels empowered in their daily decisions. Through encouraging community life, building friendships, and creating opportunities, we help individuals develop a true sense of belonging. Our person-centred approach focuses on personal growth, wellbeing, and inclusion, enabling service users to thrive, connect with others, and achieve their full potential in a supportive and caring environment.

Our Values

At Ethicare Durham Limited, our values guide everything we do and shape the way we support individuals.

Teamwork

We work together with respect and support, valuing each person’s contribution to achieve the best outcomes.

Honesty

We are open, truthful, and transparent, building confidence through integrity in everything we do.

Engagement

We actively listen, connect, and involve everyone in meaningful ways to build trust and strong relationships.

Independence

We empower individuals to make their own choices and live as independently as possible.

Choice

We respect personal preferences and ensure people have control over decisions that affect their lives.

Achievement

We celebrate progress and success, supporting each person to reach their goals and full potential.
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Responsiveness

We listen and respond quickly and thoughtfully to the needs of those we support.

Enjoyment

We believe in creating positive, joyful experiences and making every day meaningful and fulfilling
Qaulity Standards

At Ethicare Durham, we are committed to providing high quality, person centred support that promotes independence, dignity, and wellbeing.

We ensure everyone receives a thorough assessment and a personalised support plan, developed with their full involvement and regularly reviewed to reflect their needs and goals. Our approach focuses on empowering people to make choices, build skills, and live fulfilling lives in a safe and homely environment.

We respect each person’s individuality and support them to maintain relationships, connect with their community, and enjoy everyday life. Our trained and compassionate staff deliver flexible, respectful care that always puts people first.